FAQs
Below FAQ are some common concerns of our customers before purchasing the products, if you have other questions, please just send it to urvi@thehomecentric.com
You can check the status of your order by using online order tracking tool. Please use the order ID provided to you to check the status of your order.
Please contact us with your order number and reason for cancelation on our email id urvi [at] thehomecentric.com for order cancelation request. Your request will be executed once a complete understanding is established behind your reason for cancelation. No order can be canceled after it has been shipped.
You may return merchandise for a refund or replacement if you have received the merchandise in a damaged condition. An intimation email of the damage should be received by us within 72 hours of delivery along with photographs. The email should be sent to urvi [! at] thehomecentric.com. Once we have received your email, our customer support team will respond back with our acceptance or rejection of the claim within 48 hours after investigating the issue based on the facts available with us.
Once the claim is accepted, we will require you to return the merchandise within 15 days from the day we have agreed to your damage claim. Refunds will be issued within 3 days from the date of receipt of the damaged parcel. The shipping charges will be borne by us, provided they do not exceed the shipping charges you were charged at the time of placing the order. Alternatively, a free replacement can be sent if the claim of damage is agreed.
You can view our detailed Return Policy here.
We prefer shipping to a non-PO box address if that is an option available with you. In special cases for customers from United States, we may accept shipping to a PO Box address upon special request. We do not ship to APO address.
The cushion cover designs on the store are available in the following sizes:
Square throw cushion covers: 30x30 cm, 35x35 cm, 40x40 cm, 45x45 cm, 50x50 cm, 55x55 cm
Lumbar throw cushion covers: 30x35 cm, 30x40 cm, 30x45 cm, 30x50 cm, 30x55 cm, 30x60 cm, 30x65 cm
Round throw cushion covers (in diameter): 30 cm, 35 cm, 40 cm, 45 cm, 50 cm, 55 cm, 60 cm, 65 cm
Sham Covers: Standard Sham 50x65 cm, King Sham 50x90 cm
Euro Sham Covers: 60x60 cm, 65x65 cm
Cushion covers can also be custom-made in other sizes upon request. Contact us with the size you would like to order through the ‘Request Customization’ form.
Square throw cushion covers: 30x30 cm, 35x35 cm, 40x40 cm, 45x45 cm, 50x50 cm, 55x55 cm
Lumbar throw cushion covers: 30x35 cm, 30x40 cm, 30x45 cm, 30x50 cm, 30x55 cm, 30x60 cm, 30x65 cm
Round throw cushion covers (in diameter): 30 cm, 35 cm, 40 cm, 45 cm, 50 cm, 55 cm, 60 cm, 65 cm
Sham Covers: Standard Sham 50x65 cm, King Sham 50x90 cm
Euro Sham Covers: 60x60 cm, 65x65 cm
Cushion covers can also be custom-made in other sizes upon request. Contact us with the size you would like to order through the ‘Request Customization’ form.
The bed runner designs on the store are available in the following sizes:
Twin bed runner: 133 x 45 cm
Full bed runner: 170 x 45 cm
Queen bed runner: 185 x 45 cm
CA King bed runner: 215 x 45 cm
King bed runner: 225 x 45 cm
Bed runners can also be custom-made in other sizes upon request. Contact us with the size you would like to order through the ‘Request Customization’ form.
Twin bed runner: 133 x 45 cm
Full bed runner: 170 x 45 cm
Queen bed runner: 185 x 45 cm
CA King bed runner: 215 x 45 cm
King bed runner: 225 x 45 cm
Bed runners can also be custom-made in other sizes upon request. Contact us with the size you would like to order through the ‘Request Customization’ form.
Yes, we do undertake customization requests if they are limited to size, color or small changes in the designs listed on our store. Send in your inquiries through the ‘Request Customization’ form. The quotes for customized orders will be shared after evaluating the details of the customization request.
Yes, we do. Send in your inquiry on urvi [at] thehomecentric.com.